Refund policy
Cancellation
- Orders for Products that are perishable are exempt from The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the right to cancel an order within 14 days of delivery shall not apply; therefore once an order confirmation from the Company is provided the order will not normally be cancellable.
- If an order does not comply with the warranties in clause 2.2 in the Terms and Conditions, then the Products may be returned within 30 days (except where a ‘use by’ date is less than the 30 day period) and the Company may
- replace the ordered Products; or
- refund the Customer the cost of the Products, less any charge made for delivery;
- If the Customer claims that the Products were delivered damaged them it is recommended that the Customer takes photographs of the damaged packaging and does not open the packaging or the Products to enable the Company to evaluate the damage.
- Before returning Products which do not comply with clause 2.2 the Customer must contact the Company and provide evidence of any damage or unsatisfactory quality.
- Where the Company accepts the returning of the Products
- the Company shall provide a returns label;
- the Customer shall securely package the Products and return them to the Company;
- upon receipt of the Products the Company will examine the Products and where the return is accepted the Company shall either forward a replacement or refund the cost of the Products to the Customer using the same form of payment used by the Customer;